Frequently Asked Questions

Answers to the questions guests ask most about booking, arriving and staying in an OYOOSTAYS home.

Are you a property owner? See our Homeowners page.

Booking

Where are your holiday homes? Our homes are on Spain's Costa Blanca (north and south) and the Costa Cálida, including Torrevieja, Orihuela Costa and Pilar de la Horadada.

Why book direct on this website? Booking direct means no platform commission, and you deal directly with the team that manages the home, before and during your stay.

Is there a minimum stay? Most homes can be booked for short stays, including long weekends. A few homes require a longer minimum stay in certain periods. Each listing shows its minimum stay and available dates.

Is there a minimum age to book? Yes. The main booker must be at least 25 years old at the time of booking and must stay at the property throughout the stay. We verify guest identities.

Do I need to pay a security deposit? Yes, we hold a security deposit for every stay. The amount varies depending on the type of home and is automatically released within 7 working days after checkout.

What is your cancellation policy? Cancellation terms depend on the rate and the season you choose at checkout. The exact conditions are shown at checkout and confirmed in your rental agreement before you pay.

Arrival and check-in

What are the check-in and check-out times? Check-in is usually from 16:00 and check-out by 10:00. Before your arrival, our local team contacts you to agree your estimated arrival time, so that you are welcomed in person. Where the schedule allows, early check-in or late check-out can be arranged on request.

How does check-in work, and what if I arrive late? Our local team welcomes you at the property, hands over the keys, walks you through the home and answers your first questions. If you expect to arrive in the evening, tell us when you book. We can accommodate late check-ins up to 23:00. Check-in after 23:00 is not possible.

In the home

What is included in the home? Every home has a terrace, a fully equipped kitchen, air conditioning and Wi-Fi, and almost every home has a pool. We provide freshly laundered bed linen and bath towels. Each listing shows the exact amenities.

Are parties or pets allowed? Parties, bachelor and bachelorette events and loud gatherings are not allowed, to keep residential areas peaceful and to protect our homes. Pet rules vary per home, so check the listing or contact us before you book.

During your stay

What if I need help during my stay? Message us on WhatsApp at any time. An AI assistant answers common questions straight away, such as check-in details, Wi-Fi or house rules. Our local team follows up on anything that needs a person, from an extra towel to help with an appliance.